Effective Date: August 8, 2025
Website: https://yeahiptv.io
Contact Email: support@yeahiptv.io
1. Purpose of This Refund Policy
At Yeah IPTV, we are dedicated to providing a reliable, high-quality IPTV streaming service to our valued customers. We understand that purchasing an IPTV subscription online may feel like a commitment, and we want you to feel confident in your decision.
To give you peace of mind, we offer a 7-day money-back guarantee on all eligible paid subscription plans. This guarantee is our way of ensuring that if our service does not meet your expectations, you can request a refund within the first week of your subscription — no hassle.
However, this policy includes certain conditions and limitations, which are explained in detail below to ensure fairness and transparency for all customers.
2. Eligibility for a Refund
You are eligible for a full refund if the following conditions are met:
- Timeframe: Your request is made within 7 calendar days from the date of your original purchase.
- Plan Type: The purchase must be for a paid subscription plan (monthly, quarterly, semi-annual, or annual).
Test trials (free or paid) are not eligible for refunds under any circumstances. - Purchase Source: The subscription must have been purchased directly from yeahiptv.io and not through any third-party seller or unauthorized reseller.
- Proof of Purchase: You can provide valid proof of purchase, such as an order confirmation, invoice number, or payment receipt.
- Compliance with Terms: Your account must not be in violation of our Terms & Conditions, including misuse, fraudulent activity, or abuse of our services.
3. Situations Where Refunds Will Not Be Granted
While we aim to be flexible, we cannot offer refunds in the following cases:
- Test Trials:
- Any free or paid trial plan is non-refundable.
- Trials are meant for customers to evaluate the service before committing to a full plan.
- Expired Guarantee Period:
- Requests made after 7 calendar days from the purchase date will not be eligible for a refund.
- Third-Party Purchases:
- Subscriptions purchased from an unauthorized reseller, marketplace, or third-party website cannot be refunded by Yeah IPTV. You must contact the seller directly.
- Customer Device or Internet Issues:
- Refunds will not be issued if the problem is due to your internet connection, router, hardware, or device compatibility issues.
- Service Usage Beyond Reasonable Limits:
- If you have consumed a significant portion of the subscription’s streaming hours or used the service extensively within the 7-day period, we reserve the right to refuse a refund.
- Violation of Terms:
- If your account is found to be engaged in fraudulent activities, illegal streaming, or breach of our Terms & Conditions, no refund will be provided.
4. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Submit a Request:
Email us at support@yeahiptv.io within the 7-day refund window. - Include the Following Information:
- Full name on the order
- Order number or invoice ID
- Email address used for the purchase
- Date of purchase
- Reason for refund request
- Verification Process:
- Our support team will review your request and verify eligibility based on this Refund Policy.
- In some cases, we may ask for screenshots, error messages, or logs to better understand the issue.
- Decision & Response Time:
- We aim to respond to all refund requests within 3 business days.
- If approved, you will receive written confirmation of your refund.
5. Refund Processing
- Payment Method: Refunds will be issued using the same payment method you used for the original transaction.
- Processing Time: Please allow 5–10 business days for the refund to appear in your bank or payment provider account, depending on their processing times.
- Currency & Fees: Refunds will be made in the original currency of payment. We are not responsible for any currency exchange differences or fees charged by your bank or payment provider.
6. Service Issues and Support Before Refund
Before requesting a refund, we encourage customers to contact our support team. Many technical issues can be resolved quickly by:
- Providing troubleshooting steps
- Adjusting streaming settings
- Offering alternative streaming links or servers
- Guiding you through setup on your device
Our 24/7 support is here to help resolve problems so you can enjoy uninterrupted service.
7. Abuse of Refund Policy
To protect against misuse, we reserve the right to:
- Deny refund requests from customers who repeatedly purchase and request refunds without a valid reason.
- Suspend or terminate accounts found abusing the guarantee.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, pricing, or legal requirements. Any updates will be posted on this page with a new “Effective Date.”
Continued use of our services after changes are posted means you accept the updated policy.
9. Contact Us
For questions about this Refund Policy or to submit a refund request, please contact:
Yeah IPTV – Billing Department
Email: support@yeahiptv.io
Website: https://yeahiptv.io
By purchasing a subscription from Yeah IPTV, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
